Omnichannel Retail Strategy and Innovation

ITAnimo, help you define and refine your strategy and develop the corporate and brand capabilities you need to execute on your future vision. We do this through:

Ecosystem strategy

applying a tailored approach to defining and building your retail ecosystem
creating new growth platforms and boosting customer loyalty

Analytics & Analysis

Our advanced analytics and Data Experts, turning your data into a competitive weapon, unlocking key insights about your customers and ensuring that your strategy is truly data-driven, so you achieve the best possible business outcomes

IT and technology strategy

Our Technology Team helps you develop the right platforms and infrastructure to support and execute on your ambition.

Reimagined Customer Experience

We work with you to build the dynamic capabilities that will enable you to deliver the outstanding (and previously unimaginable) customer experiences that will propel your growth. Our services includes:

Brand growth strategy, our innovative approach to determining where to play and how to win by viewing your business through two critical lenses: your customers and your brand.
Shopper journey & episode redesign, creating superior customer experiences, customized for retail environments.
Customer loyalty, and enhanced customer relationships, supported by a range of diagnostic and test-and-learn tools, digital marketing, pricing and account management expertise.
Customer Behavior Analysis, with a particular focus on optimizing your strategy and capabilities by analyzing the data of customer purchase history.

Intelligent Retail Operations

SOP Development, Our team of consultant’s design tailor-made Standard operating procedures that best harmonize with your organization. Standard operating procedures are a set of instructions that address the WHO, WHAT, WHERE, WHY AND WHEN of an activity. SOP defines the authorities and reporting structures at every level for every element of the organization.
Customer-led Category Management, helping you grow your categories through innovation, localization and offer simplification, all rooted in data-driven insights on shoppers' needs
Pricing and promotion optimization, ensuring that you set and get the right price, every time.
Store Operations, helping you transform your frontline activities to enhance the customer experience while optimizing costs.
Leadership and talent development, supported by dedicated ITAnimo teams that know how to embed critical skills within your organization, from the front lines to the C-suite, so you continue to build on your successes.

Planning and Replenishment

Enhance your team’s skills and reimagine your entire way of working, to ensure that you remain out front in a dynamic and highly competitive retail environment. ITAnimo can help you build world-class internal capabilities with:

Collaborative Planning, Forecasting & Replenishment (CPFR), our proven, structured methodology for putting you on track to create sustained value, whether you need a modest restructuring or a complete turnaround.
Effective Customer Response (ECR), our proprietary method for unlocking the value of your data so you can grow categories while reducing costs.
Category Management (CM), Increased sales, goodwill and market share, Maximize shelf efficiencies, Less inventory shrinkage.

Human Capital Management

A harmonized approach to Customer Experience (CX) positively impacts Employee Experience (EX), Therefore – CX and EX work hand in hand.

Empowered employees create a positive culture, and vice versa
Data and AI help retailers make informed decisions
Human Resource Capital Assessment
Key Performance Indicator Management
Key Responsibilities Area Management
Analyze HR Cost to the company and revenue
Incentive Plan Management
KPI Points based incentive plan
Adoptive Change Management

Consulting Services

Omnichannel Retail Strategy and Innovation

Reimagined Customer Experience

Intelligent Retail Operations

Planning and Replenishment

Human Capital Management

Request a Call Back

Let’s Talk About Retail Business Service